Terms and Conditions for Man And Van Wandsworth

These Terms and Conditions govern the provision of Man And Van Wandsworth services, including residential moves, small removals, collection and delivery work, and related transport assistance. By placing a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to make the service clear, fair, and transparent, while protecting both the customer and the service provider.

In these terms, references to we, us, and our mean the provider of the man and van Wandsworth service. References to you and your mean the customer, whether acting as an individual, household, business, landlord, tenant, or authorised representative. The scope of the service may vary depending on the booking, and any special requirements should be made clear before the job starts.

These terms apply to all bookings made for a Wandsworth man and van service, whether arranged by phone, email, message, or any other accepted booking method. Where a written quotation, booking confirmation, or service note contains additional conditions, those terms may apply alongside this document provided there is no conflict. If there is a conflict, the written booking confirmation will normally take priority for the specific job in question.

The booking process begins when the customer provides accurate details about the move or collection, including addresses, dates, time preferences, access conditions, item descriptions, and any special handling requirements. We may request photographs, dimensions, inventory information, or other relevant details to assess the work properly. Quotes are usually based on the information supplied, and if that information changes, the price or service requirements may also change.

A booking is only confirmed once we have accepted the job and, where applicable, received any required deposit or advance payment. A verbal discussion, online enquiry, or price estimate does not always guarantee availability. We reserve the right to decline bookings where the work is unsafe, unlawful, beyond our operational capacity, or otherwise unsuitable for a man and van service in Wandsworth or the surrounding area.

It is the customer’s responsibility to ensure that all booking information is complete and accurate. This includes parking arrangements, access restrictions, floor levels, lift availability, loading distance, and whether any items require dismantling, wrapping, or special lifting. If the service is affected because information was incomplete or incorrect, extra charges may apply, and delays may occur.

For multi-item moves, the customer should list the approximate quantity and type of items to be transported. A man and van in Wandsworth may be booked for single items, partial house moves, student moves, office moves, and other light-to-medium transport work. However, the service is not a substitute for specialist removals, licensed hazardous waste collection, or heavy industrial transport unless explicitly agreed in advance.

Booking amendments should be requested as early as possible. We will use reasonable efforts to accommodate changes to date, time, address, or job scope, but amendments are subject to availability and may affect the agreed price. If the job becomes significantly different from the original booking, we may revise the quotation or refuse to proceed on the original terms.

For the avoidance of doubt, the customer must ensure they have authority to arrange the move or collection. If the service is booked by a tenant, agent, employee, family member, or other third party, that person confirms they have permission to act for the property owner, occupier, or relevant decision-maker. We will not be responsible for disputes arising from lack of authority.

Payments must be made in the manner agreed at the time of booking or on completion of the service, depending on the booking type. We may accept bank transfer, card payment, cash, or another agreed method. Unless otherwise stated, any quoted fee excludes additional charges that arise from waiting time, extra labour, congestion, parking penalties, congestion-related delays, stair carries, or unanticipated work beyond the original scope.

Where a deposit is required, it is used to secure the booking and may be non-refundable except where cancellation rights under these terms apply. The balance, if any, becomes due at the end of the job or at another agreed time. We may suspend or refuse the service if payment is not made on time, if a payment method fails, or if there are reasonable grounds to believe that payment may not be completed.

All prices are subject to adjustment if the job details change materially after the quote is given. Examples include increased load size, additional pick-up or drop-off points, extended waiting time, unscheduled dismantling, or difficult access. If additional charges become necessary, we will explain the reason wherever reasonably possible before carrying out the extra work.

Customers are responsible for ensuring that the collection or delivery location can be accessed safely and legally. This includes arranging suitable parking where needed, providing permission for vehicle access, and making sure keys, fobs, entry codes, or other access arrangements are available at the agreed time. If access is not available, waiting charges or rebooking fees may apply.

For safety reasons, we may decline to move items that are excessively heavy, unstable, defective, contaminated, or likely to cause injury or damage. We may also refuse items that are unlawful to transport, not properly packed, or presented in a condition that poses a risk to people, vehicles, or property. Our team may make a practical judgment on site, and that judgment is final where health and safety is concerned.

The customer must ensure that any item requiring disconnection, dismantling, or reconnection is prepared in advance unless such work has been specifically agreed. We do not ordinarily provide electrical, gas, plumbing, or specialist installation services. If a customer asks us to assist with such matters, we may refuse or may only do so where it is clearly safe, lawful, and within our competence. Even then, no specialist certification is provided unless expressly stated in writing.

Cancellations should be communicated as soon as possible. If you cancel with sufficient notice, we may refund some or all of any deposit depending on the notice given and the circumstances of the booking. Short-notice cancellations may incur a charge to cover allocated vehicle time, staffing, fuel, and administrative costs. The exact amount may depend on how close the cancellation is to the scheduled service time.

If we have already begun travelling to the job, arrived at the property, or started loading, unloading, or waiting for access, a cancellation fee may be charged in full or in part. If the cancellation is caused by your failure to provide access, accurate information, or readiness for collection, that may be treated as a customer cancellation for the purpose of these terms. In some cases, rescheduling may be possible instead of cancellation.

We reserve the right to cancel or postpone a booking where circumstances beyond our control make performance impossible or unsafe. These circumstances may include severe weather, traffic disruption, vehicle breakdown, staff illness, road closures, accidents, legal restrictions, or other operational difficulties. If we must cancel, we will use reasonable efforts to offer a new time or date, and any prepaid sums will be handled fairly in line with the situation.

Liability is limited to the extent permitted by law. We will take reasonable care when handling property, loading vehicles, and carrying items, but we are not responsible for pre-existing damage, inadequate packing, weak furniture construction, hidden defects, or damage caused by items being unstable or unsuitable for transport. Customers should protect fragile items and disclose any special handling requirements in advance.

If damage occurs directly because of our negligence, we will assess the matter reasonably and may offer repair, replacement value consideration, or another appropriate remedy, subject to proof and any applicable limitations. Customers must report alleged damage promptly, normally before the service is completed or as soon as it is discovered. Failure to notify us quickly may affect our ability to investigate and resolve the issue.

We are not liable for indirect, special, or consequential losses, including loss of profit, missed appointments, business interruption, emotional distress, or loss arising from delay, unless liability cannot lawfully be excluded. Our total liability for any claim connected with a booking shall not exceed the amount paid for the specific service, except where the law requires a different result.

Customers must ensure that items handed over for transport are lawful to move and do not contain prohibited contents. This includes, without limitation, hazardous substances, chemicals, flammable liquids, explosives, pressurised containers, live animals, perishable goods requiring specialist control, and any item that breaches transport or public safety laws. If such items are discovered, we may refuse carriage without refund for the relevant portion of the service.

Where the service involves removal of unwanted household or office items, the customer remains responsible for identifying anything that must be treated as waste, recycled, reused, donated, or disposed of lawfully. We do not accept responsibility for sorting or classifying waste unless that task has been specifically included in the booking. If unclear items are presented, we may ask the customer to separate them or provide further instructions before proceeding.

All waste handling must comply with applicable UK waste regulations, including rules on duty of care, transfer documentation where required, and the lawful disposal of controlled or restricted materials. The customer must not ask us to remove waste in a way that would breach environmental law, local authority rules, or licensing requirements. Where necessary, we may request details of the waste type, source, and destination before accepting it for transport.

We may refuse to transport electrical waste, mattresses, paint, tyres, fridges, freezers, building rubble, clinical waste, or other regulated items unless the collection is arranged in a compliant manner and the disposal route is lawful. Any item that requires a specific permit, license, or treatment process may be declined if the necessary arrangements have not been made. The customer is responsible for ensuring that waste presented for removal is described honestly and accurately.

Where we transport waste as part of a Wandsworth man and van service, the customer confirms that they are authorised to transfer the material and that it is not unlawfully dumped, fly-tipped, or otherwise improperly consigned. We may refuse any load that appears suspicious, mixed with hazardous materials, or inconsistent with the booking description. If we believe a job would breach environmental obligations, we may end the service immediately.

Any claims relating to waste must be made promptly and with reasonable detail. We are not responsible for fines, penalties, enforcement action, or other consequences resulting from inaccurate descriptions provided by the customer, illegal contents, or non-compliant disposal instructions. The customer agrees to indemnify us against losses arising from their breach of waste-related obligations, except where those losses are caused by our own unlawful conduct.

Customers must remove or secure valuables, cash, jewellery, passports, data devices, confidential documents, and sentimental items before the service begins unless prior arrangements have been made in writing. We will not be responsible for loss or damage to items that were not disclosed or were left unsecured during the move. The customer should back up digital data before transporting computers, drives, or related equipment.

Where we assist with packing or wrapping, we will use reasonable care but do not guarantee that packing material will prevent all damage. Fragile items should be packed appropriately and labelled clearly. If the customer supplies their own packaging, they accept responsibility for its suitability. We are not liable for breakage caused by weak cartons, overfilled boxes, unsuitable tape, or improper stacking.

In the event of force majeure or events beyond our control, our obligations may be delayed or suspended for the duration of the event. This includes strikes, governmental restrictions, fuel shortages, fire, flood, pandemic-related measures, and similar circumstances. We will seek to minimise disruption, but we are not liable for failure to perform where the failure is caused by such external events.

These terms may be updated from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will usually apply to that booking, unless a later version is agreed in writing. If any term is found to be unenforceable, the remaining terms will continue to apply so far as legally possible.

Nothing in these Terms and Conditions limits rights that cannot lawfully be excluded under UK consumer law. Where the customer is acting as a consumer, statutory rights remain in force. Where the customer is acting in the course of business, the parties acknowledge that the service is provided on a commercial basis and that reasonable limitations of liability and responsibility are part of the agreement.

The customer agrees that any dispute should first be raised in good faith so that it may be reviewed promptly and fairly. This does not create a requirement to use any separate dispute process, but it reflects the expectation that concerns will be handled professionally. We aim to resolve issues sensibly, based on the booking details, the work carried out, and the evidence available.

These Terms and Conditions, together with any confirmed booking details, form the entire agreement between the parties for the relevant service. No person who is not a party to the agreement has any right to enforce it unless such right is expressly provided by law. The headings are for convenience only and do not affect interpretation.

Any waiver of a right or remedy must be made clearly and should not be assumed from delay or inaction. If we choose not to enforce a term on one occasion, that does not mean the term is waived for future bookings. Customers are encouraged to review the booking confirmation carefully before the job begins, as proceeding with the service confirms acceptance of the arrangements.

These terms are governed by the laws of England and Wales. Any dispute arising from or relating to a booking, quotation, or service provided by Man And Van Wandsworth shall be subject to the exclusive jurisdiction of the courts of England and Wales. By using the service, the customer agrees that this governing law clause applies to all contractual and non-contractual matters connected with the service.