Terms and Conditions for Man and Van Wandsworth

These Terms and Conditions set out the basis on which Man and Van Wandsworth provides removal, transport, delivery, loading, unloading, and related moving services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. If any part of the service is arranged on behalf of another person, the booking customer remains responsible for ensuring that all relevant information is accurate, that the premises are accessible, and that payment is made in accordance with these terms. These conditions are intended to create a clear, fair, and practical service agreement for a man and van Wandsworth service while complying with applicable UK law.

These terms apply to domestic, commercial, and light removal services unless a separate written contract states otherwise. They cover the booking process, payments, cancellations, liability, waste handling, and governing law. Nothing in these terms affects the customer’s statutory rights. Any variation to these terms must be agreed in writing by the company. The company may update these terms from time to time, and the version in force at the time of booking will apply to that service.

Booking confirmation is only formed when the company accepts the customer’s request and confirms the job details. Until that point, any quotation or estimate is provisional. Customers should ensure that all information provided is accurate, complete, and not misleading, including the pickup and delivery addresses, item descriptions, access restrictions, parking conditions, and any special handling requirements. If the customer’s information changes after booking, the company may revise the quotation, timing, or resources required.

Booking Process

A booking request may be made by phone, email, online enquiry form, or any other method the company makes available. The customer must provide sufficient detail for the company to assess the job properly. This includes the type and quantity of items, floor levels, lift access, distance from the vehicle to the property, fragile or heavy objects, and any disassembly or assembly needs. The company may refuse a booking if the job is unsafe, unlawful, outside the scope of the service, or not practical with the resources available.

The quotation provided may be based on estimated time, vehicle size, labour required, mileage, parking, tolls, congestion, and any additional handling costs. For a Wandsworth man and van service, estimates are given in good faith, but the final price may change if the actual job differs materially from the details supplied. If the customer requests additional stops, extra waiting time, or further labour beyond what was originally agreed, the company may charge accordingly. The company will act reasonably and explain material changes where possible.

Once the customer accepts the quotation, the company may issue a written or verbal booking confirmation. The customer should review this carefully and notify the company promptly of any errors. The company is entitled to rely on the information given by the customer. If parking is unavailable, access is restricted, or items are misdescribed, the company may delay the service, amend the price, or, in serious cases, treat the booking as cancelled by the customer.

Customer Responsibilities

The customer must ensure that goods are suitably packed, labelled where necessary, and ready for collection at the agreed time unless packing has been included in the service. Breakable items should be secured in appropriate packaging. The company is not responsible for packing defects, inadequate containers, or damage arising from poor preparation by the customer. The customer must also make sure that any items requiring specialist handling, two-person lifting, or legal documentation are identified in advance.

If access to the property requires permission from a landlord, managing agent, building manager, or another third party, the customer is responsible for obtaining that permission. The customer must ensure that keys, codes, permits, and access instructions are available and accurate. Delays caused by incorrect access information, waiting for lift availability, or failure to arrange parking may result in additional charges. The company may, at its discretion, leave and rebook the service if access is materially obstructed.

Payments and Charges

All charges are quoted in pounds sterling unless stated otherwise. The customer agrees to pay all fees due for the booked service, including any agreed extras, waiting time, congestion-related costs, parking charges, disposal fees, and charges arising from changes made by the customer. Payment terms may require a deposit, part payment in advance, or full payment before unloading, depending on the nature of the job and the company’s risk assessment. If a deposit is taken, it may be non-refundable except where the company cancels the service or is unable to perform it for reasons within its control.

Payment may be made by cash, bank transfer, card, or another method accepted by the company. The company may require immediate payment upon completion of the work, and the customer must not withhold payment for any amount that is genuinely due and undisputed. If an invoice is issued, it must be paid within the period specified on the invoice. Late payment may result in administrative charges, interest, or debt recovery action where permitted by law. Any bank charges incurred due to failed payments, chargebacks, or incorrect transfers may be added to the customer’s account.

The company reserves the right to amend the quote where the service changes after booking or where the customer’s actual requirements are materially different from the original description. This may include larger volumes of goods, extra labour, additional floors, unexpected dismantling, long carrying distances, or waiting beyond the agreed period. If the customer disputes a charge, they should raise the issue promptly and provide supporting details. The company will review the matter fairly, but undisputed amounts remain payable on time.

Discounts and Special Arrangements

Any discount, promotional rate, or special arrangement must be confirmed by the company in writing to be valid. Verbal promises by third parties or assumptions made by the customer will not be binding. If a booking is made under a fixed-price agreement, that price applies only to the scope and conditions described in the confirmation. If the customer changes the scope, the company may withdraw the discount or revise the price accordingly.

Cancellations and Rescheduling

The customer may cancel or reschedule a booking by giving reasonable notice. If sufficient notice is provided, the company may offer a new date or reduce any cancellation charge at its discretion. Because the company allocates labour, vehicle time, and scheduling resources in advance, late cancellations may incur a fee. The amount of any cancellation charge will depend on the notice period, the stage of preparation, and any costs already incurred by the company.

If the customer cancels after the team has already attended the pickup location, the company may charge for travel time, labour time, parking, and any other reasonable costs incurred. If the company has purchased materials, arranged additional staff, or reserved specialist equipment for the booking, those costs may also be charged where they cannot be recovered. Failure by the customer to provide access, payment, or accurate information may be treated as a cancellation by the customer.

The company may cancel or reschedule a booking for operational reasons, unsafe conditions, extreme weather, traffic disruption, vehicle breakdown, staff illness, or any other event beyond its reasonable control. In such circumstances, the company will aim to notify the customer as soon as practicable and may offer an alternative time or date. If the company cancels and no suitable alternative is available, any prepayment for the cancelled service will normally be refunded, subject to lawful deductions for third-party costs already incurred where applicable.

Delay and Waiting Time

Arrival times are estimated and may vary due to traffic, weather, loading conditions, or earlier delays on the route. The company will take reasonable steps to attend within the estimated window but does not guarantee exact arrival times unless expressly agreed in writing. If the customer causes delay through late arrival, incomplete preparation, or failure to secure access, waiting time may be charged at the company’s standard rate.

Liability and Property

The company will exercise reasonable care and skill in carrying out the service. However, the customer acknowledges that removal and transport work involves handling items that may be fragile, heavy, awkward, or valuable. Unless otherwise agreed in writing, the company’s liability is limited to loss or damage caused directly by its proven negligence or breach of contract. The company is not liable for pre-existing damage, wear and tear, hidden defects, inadequate packaging, structural weaknesses in items, or damage caused by the customer’s instructions.

Customers are strongly encouraged to remove or secure personal, valuable, or confidential items before the service begins. The company is not responsible for loss of cash, jewellery, documents, keys, data devices, sentimental items, or other high-value possessions unless the company has specifically agreed in writing to take responsibility for them. The customer should check that all items are accounted for at the end of the job. Any claim relating to missing or damaged goods should be reported as soon as reasonably possible and, in any event, within a reasonable period after completion.

Where the company is responsible for damage, its liability will, to the fullest extent permitted by law, be limited to the lower of the repair cost, replacement cost, or the amount recoverable under the company’s insurance arrangements. The company will not be liable for indirect or consequential loss, including loss of earnings, loss of opportunity, business interruption, or inconvenience, except where liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Insurance

The company may maintain insurance appropriate to the services offered, but insurance cover does not guarantee payment in every circumstance. The existence of insurance does not create any greater liability than is set out in these terms. Customers should check their own insurance arrangements where items are especially valuable, delicate, or irreplaceable. If the customer requires additional cover or special handling conditions, this must be requested before the booking is confirmed and may involve an additional fee.

Waste Regulations and Prohibited Items

Where the service involves collection or disposal of unwanted items, the customer must comply with all applicable UK waste regulations. The company may only transport, handle, or dispose of waste in accordance with the law, including requirements relating to duty of care, waste transfer, and lawful disposal routes. The customer must accurately describe any waste items in advance and must not present waste as general removals if it requires specialist handling, licensing, or documentation.

The customer confirms that any waste handed over for removal is lawfully theirs to transfer and does not include prohibited, hazardous, or controlled materials unless the company has expressly agreed in writing and holds the necessary authorisation. Prohibited or restricted items may include asbestos, chemicals, oils, paint in bulk, gas canisters, medical waste, sharps, batteries, electrical waste in unsupported quantities, pressurised containers, and any item classed as hazardous or dangerous under applicable law. If such items are discovered unexpectedly, the company may refuse to transport them and may charge for time already spent.

Where waste is removed, the customer may be asked to provide information reasonably necessary for compliance, including confirmation of the source of the waste and the nature of the materials. The company may issue a waste transfer note or other record where required by law. The customer must not request unlawful disposal, fly-tipping, or concealment of waste origin. The company reserves the right to refuse any work that could expose it to breach of environmental, transport, or safety obligations.

Sorting and Segregation

If items are to be separated for reuse, recycling, donation, or disposal, the customer should clearly identify them before the team arrives. The company will not be responsible for sorting mixed waste unless this has been agreed in advance. Any contamination, hidden hazardous material, or incorrect classification provided by the customer may result in added charges, delays, or refusal of service. Customers remain responsible for ensuring that they comply with their own legal obligations relating to waste creation and transfer.

Company Rights, Force Majeure, and Governing Law

The company may suspend or refuse the service if the customer acts abusively, threatens staff, provides false information, attempts to overload the vehicle, or requests activities that are unsafe or unlawful. The team may also stop work where weather, road conditions, building restrictions, or site conditions create an immediate risk to safety or equipment. In such cases, the company may charge for work already completed and reasonable expenses already incurred.

The company is not liable for failure or delay caused by events beyond its reasonable control, including severe weather, road closures, traffic incidents, strikes, civil unrest, fire, flood, acts of government, utility failures, or supply problems. If a force majeure event prevents performance, the company will use reasonable efforts to rearrange the service or otherwise deal with the booking fairly. Neither party will be liable to the other for losses arising solely from such events, provided reasonable mitigation steps are taken.

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction unless the parties agree otherwise in writing. If any provision of these terms is found unlawful, invalid, or unenforceable, that provision will be treated as severed to the extent necessary, and the remaining provisions will continue in full force and effect. These terms form the complete agreement between the customer and the company in relation to the booked service, unless a written contract states otherwise.