Terms and Conditions

Man and Van Wandsworth Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Wandsworth provides man and van, removal, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, or organisation booking or receiving the services.

We, us, our means Man and Van Wandsworth, the provider of the services.

Services means any man and van, removals, transport, packing, loading, unloading, or related services we agree to provide.

Goods means all items, furniture, boxes, and personal belongings that are the subject of the services.

Waste means any items that are discarded, unwanted, or intended for disposal or recycling.

Contract means the legally binding agreement between you and us for the provision of the services, formed upon our confirmation of your booking.

2. Scope of Services

We provide man and van and removal services for residential and commercial customers, including loading, transport, and unloading of goods. The exact scope, including addresses, dates, times, and any additional services such as packing or furniture assembly, will be agreed with you at the time of booking and confirmed in writing.

We reserve the right to decline to carry certain goods, including but not limited to hazardous materials, illegal items, perishable goods, live animals, and items requiring specialist equipment or handling that has not been agreed in advance.

3. Booking Process

All bookings for our services must be made in advance. You may request a quotation by providing full and accurate details of the job, including the collection and delivery addresses, access conditions, number of floors, presence of lifts, estimated volume or list of items, preferred date and time, and any special requirements.

Any quotation we provide is based on the information supplied by you and is not a confirmed booking until we accept your request and confirm the details. A contract is formed only when we issue a booking confirmation, which may be provided in writing or electronically.

You are responsible for ensuring that all information you provide to us is complete and accurate. If the information provided is incomplete, misleading, or changes significantly, we reserve the right to revise the quotation, amend the service plan, or cancel the booking in accordance with these Terms and Conditions.

You must notify us as early as possible of any changes to your booking, including changes to dates, addresses, access conditions, or the volume or nature of the goods. We will make reasonable efforts to accommodate changes, but this may not always be possible and may result in additional charges.

4. Quotations and Pricing

Our quotations may be provided on an hourly rate or fixed price basis, depending on the nature and scope of the services. Quotations are valid for a limited period as stated at the time of issue and may be withdrawn or amended if not accepted within that period.

The price stated in the quotation is based on the information you have provided and assumes normal access conditions, reasonable loading and unloading times, and no unforeseen delays. Additional charges may apply for:

Delays caused by factors outside our control, such as waiting for keys, traffic incidents, or restrictions at the property.

Poor access, including long carrying distances, lack of lifts for upper floors, or restricted parking that has not been disclosed in advance.

Additional items or increased volume beyond that originally estimated.

Services not specified in the original quotation, such as packing, dismantling, assembly, or disposal of waste.

We will inform you as soon as reasonably practicable if additional charges are likely to apply and will seek your agreement before proceeding where possible.

5. Payments and Charges

Unless otherwise agreed in writing, payment for our services is due on or before the day of the move or collection. We may require a deposit or full payment in advance to secure your booking, particularly for larger jobs or peak times.

We accept payment by methods advised during the booking process. You must ensure that payment is made in full and on time. We reserve the right to withhold commencement or continuation of the services if payment has not been received as agreed.

Where services are charged on an hourly basis, the chargeable period will start from the agreed arrival time or the actual arrival time (whichever is later) and will continue until the completion of unloading at the final destination. Minimum charges and rounding of time to the nearest agreed unit may apply.

If you fail to make payment when due, we may charge interest on overdue amounts at the statutory rate and may take legal steps to recover any outstanding sums, along with our reasonable costs of doing so.

6. Cancellations and Amendments

You may cancel or amend your booking subject to the terms of this section.

If you cancel your booking more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, subject to any administrative costs incurred.

If you cancel within 48 hours of the scheduled start time, a cancellation fee may apply, up to a reasonable proportion of the quoted price, to reflect costs and loss of booking opportunity.

If you cancel on the day of the booked service or fail to be present at the agreed time and place, we reserve the right to charge up to the full quoted amount.

If you request changes to the date, time, or scope of the services, we will use reasonable efforts to accommodate your request, but we cannot guarantee availability. Changes may result in revised pricing and may be treated as a cancellation and new booking in some cases.

7. Your Responsibilities

You are responsible for:

Ensuring that you have the legal right to move the goods and that they do not include prohibited or illegal items.

Preparing and packing your goods safely and securely, unless packing services have been explicitly agreed.

Ensuring that fragile items are properly wrapped and clearly labelled, and that any special handling requirements are communicated in advance.

Arranging suitable parking and access at collection and delivery addresses, including any necessary permits or permissions.

Ensuring that lifts, corridors, stairs, and doorways are available, safe, and adequate for moving the goods.

Being present, or ensuring an authorised representative is present, during collection and delivery to provide instructions and sign any required documentation.

Checking the property and vehicle at the end of the service to ensure that nothing has been left behind.

8. Our Responsibilities

We will exercise reasonable skill and care in providing the services. Our team will handle your goods in a professional manner and will make reasonable efforts to carry out the services on the agreed date and within the agreed time window.

However, timing is not guaranteed and is subject to factors such as traffic, weather, and operational constraints. We will keep you informed of any significant delays or issues as far as reasonably practicable.

We may, at our discretion, use sub-contractors or agents to perform some or all of the services. Where we do so, we will remain responsible for the proper performance of the contract.

9. Insurance and Liability

We maintain appropriate liability cover for our operations. Our liability to you for loss of or damage to goods, or for any other loss arising out of the services, is subject to the limitations set out in this section.

We will not be liable for loss or damage arising from your failure to pack goods properly, your failure to disclose the value or nature of items, or your failure to comply with these Terms and Conditions.

We will not be liable for:

Indirect or consequential loss, such as loss of profits, loss of business, or loss of opportunity.

Damage to items that were already defective, damaged, or fragile in nature and not reasonably capable of withstanding normal handling.

Loss or damage arising from wear and tear, atmospheric or climatic conditions, or inherent defects in the goods.

Loss of or damage to valuables, such as money, jewellery, watches, precious metals, stones, documents, or electronic data, unless we have specifically agreed in writing to transport such items with declared value.

Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, will not exceed a reasonable market value of the affected items up to the limit agreed at the time of booking or, if no specific limit is agreed, a standard limit considered reasonable for similar services in the sector.

You are encouraged to arrange additional insurance cover for high-value or particularly fragile items if required.

10. Exclusions of Liability

We will not be liable for any delay, failure to perform, or loss or damage arising from events beyond our reasonable control, including but not limited to adverse weather, traffic congestion, road closures, accidents, strikes, labour disputes, acts of government or public authorities, or acts of third parties.

If we are unable to complete the services on the agreed date due to circumstances outside our reasonable control, our obligation will be limited to rearranging the services at a mutually convenient time. Any additional costs arising from such rearrangement may be chargeable.

11. Waste Regulations and Disposal

We are not a general waste carrier and will only remove waste or unwanted items where this has been agreed in advance as part of the services, and where we are permitted to do so in compliance with applicable waste and environmental regulations.

We will not remove or transport hazardous or prohibited waste, including but not limited to chemicals, asbestos, clinical waste, gas cylinders, or any items requiring specialist disposal. You are responsible for informing us if any items to be removed might be considered waste requiring special handling.

Where we agree to remove waste or unwanted items, such items must be clearly identified and separated from goods to be moved to your new premises. We may refuse to take any items that we reasonably believe cannot be lawfully or safely transported or disposed of.

You retain responsibility for compliance with all applicable waste regulations in relation to items you choose to leave at a property or dispose of independently.

12. Claims and Complaints

If you believe that any goods have been lost or damaged, or that we have failed to perform the services with reasonable care and skill, you must notify us as soon as reasonably practicable and, in any event, within a reasonable period after completion of the services.

We may require details of the alleged loss or damage, including photographs, descriptions, and evidence of value. You must give us a reasonable opportunity to inspect any alleged damage before any repair or disposal takes place, except where immediate action is necessary for safety or to prevent further loss.

We will investigate any complaint or claim in good faith and will respond to you within a reasonable time. Our liability, if any, will be determined in accordance with these Terms and Conditions.

13. Access, Parking, and Property Damage

You are responsible for ensuring that suitable parking is available for our vehicle at both the collection and delivery locations, and for any costs, permits, or permissions required. If parking is not available or restricted, delays and additional charges may occur.

We will take reasonable care to avoid damage to property while carrying out the services. However, we are not liable for damage arising from difficult access, narrow corridors, staircases, or doorways, or from your request that we attempt to move items in circumstances where we have advised that such movement may cause damage.

It is your responsibility to protect floors, walls, and other surfaces if you consider them to be at risk. We can provide advice where asked but are not liable for normal wear and tear.

14. Time Limits and Storage

If the services involve temporary storage of goods by us, this will be subject to separate terms which will be notified to you where applicable. You must ensure that you provide full and accurate contact details and instructions in relation to any goods placed into storage.

If you fail to collect or arrange onward transport of stored goods within the agreed period, additional storage charges may apply. In extreme cases and only following proper notice procedures, we may exercise a lien over stored goods and arrange for their disposal in accordance with applicable law.

15. Data Protection and Privacy

We will collect and use your personal information only as necessary to provide the services, handle your booking, process payments, manage our accounts, and comply with legal obligations. We will take appropriate steps to protect your personal data and will not share it with third parties other than as necessary to provide the services or as required by law.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your contract is formed, as referred to in the booking confirmation.

17. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking with Man and Van Wandsworth, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.



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Moving to a new home or office is a key event for you which should be fulfilled quickly and easily. You can achieve that only by picking our man and van team to carry out your move. We work around Wandsworth and we make many clients happy with the professional moving services we deliver. Packing, loading and driving are everyday activities for us and we do them with professionalism and care. Don’t skip our exclusive offers – call our man and van Wandsworth now and book your service.

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Contact us

Company name: Man and Van Wandsworth Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 45 Wimbledon Park Rd
Postal code: SW18 5SJ
City: London
Country: United Kingdom

Latitude: 51.4513020 Longitude: -0.2016130
E-mail:
[email protected]

Web:
Description: For a smooth moving process throughout Wandsworth SW8 hire our skilled movers and your requirements will be fulfilled! Give us a ring and get a free quote!
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