Privacy Policy

Man and Van Wandsworth Privacy Policy

This Privacy Policy explains how Man and Van Wandsworth collects, uses, stores and shares personal data when providing man and van, removals and related services. It applies to all Man and Van Wandsworth customers and prospective customers within the Wandsworth area, including individuals and businesses that contact us, request a quote, make a booking or use our services.

We are committed to protecting your privacy and handling your personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We only collect personal data that is necessary for providing and managing our services. This may include:

Identity and contact details such as full name, postal address, service address, billing address, and any other contact details you choose to provide to arrange or manage your booking.

Service and booking information such as collection and delivery addresses, access details, property type, preferred dates and times, inventory or item descriptions, special handling instructions, and any photographs you provide to help us plan the move.

Communication records such as details of enquiries, messages, and any correspondence relating to quotes, bookings, complaints or feedback.

Payment-related information such as payment status and transaction details as required for invoicing and accounting. We do not store full card details where payments are processed by a secure third-party payment provider.

Technical and usage data where relevant, such as basic information about how you interact with our website or online booking tools, including the date and time of visits and pages viewed. This is used to administer and improve our online services.

Lawful Basis for Processing

We rely on the following lawful bases under data protection law to process your personal data:

Contract. We process personal data when it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, carry out your move, and manage payments and invoices.

Legitimate interests. We may process data where it is necessary for our legitimate business interests, provided these are not overridden by your rights. This includes managing our operations, improving our services, responding to enquiries, and maintaining appropriate records and security.

Legal obligations. We may process and retain certain information where required by law, such as for tax, accounting or regulatory purposes.

Consent. In some cases, we may rely on your consent, for example if we wish to send you certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, confirm bookings and deliver man and van and removal services, including planning routes, managing staff and vehicles, and coordinating collection and delivery locations.

To communicate with you about your enquiry or booking, including sending confirmations, updates, reminders, and responding to questions or complaints.

To manage payments, invoices, refunds where applicable, and general customer account administration.

To manage and improve our business operations, services and customer experience, including staff training, service quality reviews and internal reporting.

To comply with legal and regulatory requirements, including record keeping, tax and accounting obligations and responding to lawful requests from authorities where required.

To protect our rights, property and safety, for example in connection with preventing and detecting fraud or misuse of our services and handling disputes.

Data Retention

We keep personal data only for as long as it is necessary for the purposes described in this Privacy Policy and to meet legal, accounting or reporting requirements.

In general, we retain customer and booking records for a period that allows us to manage ongoing relationships, address any queries or disputes, and meet our tax and accounting obligations. After this period, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

The specific retention period may vary depending on the type of data, the nature of our relationship with you, and legal requirements. We regularly review our retention practices to ensure personal data is not kept longer than necessary.

Disclosure to Data Processors and Other Recipients

We may share your personal data with carefully selected third parties where this is necessary to provide our services or to operate our business. These parties act as data processors or independent controllers in line with applicable data protection laws.

Data processors. We may use external service providers to support our operations, such as providers of secure payment processing, accounting and invoicing systems, customer management tools, website hosting and IT support. These processors only act on our instructions and are required to keep your data secure and confidential.

Operational partners. Where needed for your booking, we may share relevant details with drivers, movers or subcontractors involved in completing your move, such as collection and delivery addresses, access instructions and contact details.

Professional advisers and authorities. We may share information with professional advisers such as accountants or legal advisers and with government or regulatory bodies where required by law or to protect our legal rights.

We do not sell your personal data to third parties. Any sharing of data is limited to what is necessary for the relevant purpose and is carried out in accordance with data protection law.

International Transfers

Our services are primarily provided within the Wandsworth area and the United Kingdom. Where we use service providers or systems that involve transferring personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as using countries with adequate data protection laws or approved standard contractual clauses.

Security of Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and service providers who need it to perform their duties and ensuring that they are subject to confidentiality obligations.

While we take reasonable steps to secure your data, no method of transmission or storage can be guaranteed to be completely secure. We continually review and update our security practices to reduce risks.

Your Data Protection Rights

If you are a customer or prospective customer of Man and Van Wandsworth in the Wandsworth area, you have several rights under data protection law in relation to your personal data. These rights may be subject to certain conditions and legal exemptions.

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification. You can request that we correct or update any inaccurate or incomplete personal data.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we are not required to retain it.

Right to restrict processing. You can ask us to restrict the processing of your data in certain situations, such as while we are considering a request to rectify or erase it.

Right to object. You can object to processing that is based on our legitimate interests, including direct marketing, and we will stop processing unless we have compelling legitimate grounds or a legal obligation to continue.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a commonly used format and to request that it be transferred to another organisation.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.

Children’s Data

Our services are directed at adults and business customers. We do not knowingly collect personal data relating to children. If we become aware that we have inadvertently collected such data, we will take steps to delete it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any updated version will apply to all current and future use of our services once published. You should review this page periodically to stay informed about how we handle personal data.

Contact and Queries

If you have any questions about this Privacy Policy, how we process your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use to reach Man and Van Wandsworth.



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Contact us

Company name: Man and Van Wandsworth Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 45 Wimbledon Park Rd
Postal code: SW18 5SJ
City: London
Country: United Kingdom

Latitude: 51.4513020 Longitude: -0.2016130
E-mail:
[email protected]

Web:
Description: For a smooth moving process throughout Wandsworth SW8 hire our skilled movers and your requirements will be fulfilled! Give us a ring and get a free quote!
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